Frequently Asked Questions (FAQs)
Am I tall enough for your crutches?
Our crutches fit anyone above 5’ tall
Am I too tall for your crutches?
Our crutches fit someone up to 6’5”.
Am I too heavy for your crutches?
The maximum user weight is 150 kg or 330lbs.
Do your crutches fold?
No our crutches don’t fold.
Can you fit your crutches into a suitcase?
The crutch can separate into 3 parts the longest of which is 78 cms so yes depending on the size of your suitcase!
Do you have a shop?
No, we are entirely web based. However we will accept returns in 7 days as long as the products are in tip top condition.
Can I try before I buy?
Do I have to pay VAT?
Please see our VAT explanation page. Mostly if you are registered disabled or have a long term chronic condition, you are exempt from VAT.
What if I have a problem with my crutches?
Please see our returns policy for details. We will accept returns within 7 days as long as the crutches are as they were when they delivered to you.
When will I receive my order?
You will receive your order by courier the next WORKING day.
How much is delivery?
Delivery is free for all Mainland UK orders, if you are outside of Mainland UK please email email@example.com to confirm a shipping price.
Can I change or cancel my order after it’s been submitted?
Yes, but you will have to be quick as the warehouse are really efficient at getting orders on their way. As long as they have not left the warehouse, we can change an order. Please contact us by email as soon as possible.
Do your grips fit NHS crutches?
We are here to help. Please email us with enquiries or any additional questions for our FAQs.
Please see our product details page for more information.