We hope you will be completely happy with your Cool Crutches. Should you wish to return anything you have bought please ensure you do so within 7 days of receipt to receive a full refund, to return any items please see the returns information enclosed in your delivered box. All items must be returned in the original packaging with the receipt.
We regretfully cannot accept returns which are damaged in transit and so strongly recommend the Royal Mail Guaranteed next day delivery service if you are in the UK for all returns as this provides adequate insurance cover for loss/damage in transit. If you are outside of the UK please ensure you use a secure shipping service.
Should you wish to cancel your order, please email within 7 days of placing your order, quoting your order number. We will confirm receipt of all email cancellations.
A full refund will be paid by to your card online (less postage/packing and processing fees), providing the goods are returned as delivered within 7 working days of receipt.